Terms & Conditions

We are excited to have you join us for the Youth Mentor Training. 

If you decide to proceed and enrol in the Youth Mentor Training with us, we require you to read the following information carefully and then tick the appropriate box to indicate that you have fully understood and accepted all terms and conditions of enrolment on your booking form.

  1. Agreement

These terms and conditions form the agreement between Shine From Within (“us” “our” “we”) and our Trainees (“you” “your”). This agreement commences when you enrol in the Shine From Within Youth Mentor Training program and continues until termination is made in accordance with these terms. We may update these terms and conditions so we recommend that you re-visit this page to stay informed of any changes that are made. Any changes to our terms will only apply to new Trainees who enrol under the new terms.

  1. Our Commitment to You

The Youth Mentor Training is an online course, delivered over approximately four months. It includes: 

  • Nine modules, a new one being delivered to you every two weeks.
  • Ten group coaching calls for connection and live coaching with our trainers (provided at two different times every second Tuesday)
  • A unique login to the online membership portal where you’ll have access to all training material and assessment. 
  • An online support group via a private Facebook group for additional support and connection. 
  • An opportunity to undertake an internal certification pathway. 
  • Lifetime access to the training. This means that if you get behind on your studies, you can login and commence your study on your own timeline for the lifetime that the training exists in it’s current form. We also provide the opportunity for you to join in ‘live’ with any future cohorts. 

Variations to the above:

The Certification + Coaching option includes all of the above plus 4 x 75min 1:1 coaching sessions with Amanda Rootsey. 

  1. Enrolment and Commencement

The Youth Mentor Training is offered live, two – three times per year. We accept enrolments sometimes up to six months in advance with our Early-Bird offers. Once the enrolment booking form and first payment has been received, you are committed to the training and your payments will continue to be paid at the interval of your choosing from the moment you enrolled. E.g. If you selected a 28 week payment plan, you’ll be charged weekly from the first payment made upon enrolment. 

You’ll receive your login details, complete schedule of calls, access to the member’s portal and Facebook group approximately 2 weeks before Module 1 is released. 

  1. Participation Requirements

4.1 The Youth Mentor Training requires a commitment of time and participation. To stay up-to-date with your studies, you’ll need to commit to approximately 2-5 hours of study each week. While we provide lifetime access, it is our experience that the Trainees who keep relatively up-to-date on their studies and attend regular live calls get the most value out of the training. 

4.2 You agree to participate in the Shine From Within Youth Mentor Training Program (including use the Membership Site (“the Site”) and private Facebook group) in good faith and in a way so as to not bring disrepute or cause reputational or other damage to the Shine From Within. 

4.3 All live calls are recorded so that Trainees who cannot attend live can watch them at a later date. By attending these calls, you consent to being recorded. The recordings are stored privately and can only be viewed on our membership portal by other Trainees who must login to access them. 

4.4 You agree that you will not upload or provide content on the Site or on the Facebook group which is:

    1. defamatory, fraudulent, unlawful, threatening, intimidating, harassing, disrespectful, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, homophobic, violent or degrading;
    2. infringes the intellectual or other proprietary interests of third parties;
    3. contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Site or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user’s use or enjoyment of the Site or otherwise breaches or encourages other users to breach these Terms and Conditions;
    4. violates any law; or
    5. encourages or incites any other person to engage in any of the above behaviour.

4.5 You also agree that you will not:

    1. Use technology or other means that is not authorised by the Owner to access the Site;
    2. Use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” to access the Site;
    3. Attempt to, or introduce viruses or any other computer code, files or programs that may interrupt, destroy or limit the functionality of the Site or the Facebook Page;
    4. Gain or attempt to gain unauthorised access to the Site or Facebook Page including the networks or user accounts; or
    5. Attempt to or engage in conduct that damages, disables, overburdens, or impairs the Site, Facebook Page, servers or networks.

4.6 You agree to engage with other Trainees in a respectful manner that minimises any potential harm. By joining the Youth Mentor Training you agree to adhere to the following when you are engaging in the Facebook group or any other time you communicate with Trainers and Trainees: 

    1. Be supportive and generous: Endeavour to support, encourage and uplift other members in the group. Play your part in making this the kind of group where members feel safe in asking questions, seeking feedback and sharing vulnerabilities while trusting that you will be there to listen and support them.
    2. Be conscious of the entire community: We acknowledge that many members of our youth mentor community identify as a member of a minority group (such as being LGBTQIA, non-binary, a person of colour and/or living with mental and physical ability and access issues) and we therefore deeply take those things into consideration when engaging in here. There will be no tolerance for racism, white supremacy, bigotry, homophobia, transphobia, queerphobia, islamophobia, ableism, ageism or cultural appropriation, whether intentional or not. By participating in this group you agree to this and welcome feedback if a mistake is made. We believe unpacking privilege and learning more about social justice is an important part of holding a safe space for young people from diverse backgrounds. And you will all have diverse backgrounds in your groups, whether obvious or not. As such, we’re committed to holding this group to high standards.
    3. Share resources: If you read an article, see a quote, watch a video or find a free resource that you think members will find helpful – please feel free to post it.
    4. Celebrate and share your learnings: This space is for you to dive deeper and engage with each other about the training. Please pop in here anytime you want to share an ‘a-ha’ moment, a learning, a question and anything else related to working with youth. Please note: if sharing something that might trigger another person’s past trauma please add a ‘Trigger Warning’ to the top of the post. Of course we can’t know what someone else in the group may have gone through but if you suspect the content of your post might trigger someone else, please add a note to the top of the post. 
    5. If you have technical issues with the member’s portal or joining calls, please email us (youthmentors@shinefromwithin.com.au) rather than post in the Facebook group.
    6. Ask for feedback: Feel free to ask the group for feedback and advice when you feel called and be specific about what exactly you want feedback on. Alternatively, if you don’t want feedback but just want to share something and be witnessed, state that too so you don’t end up with lots of unsolicited suggestions for improvement. 
    7. Don’t provide unsolicited feedback: As the reader or listener, take a moment to consider what the person is looking for when they share, as mentioned in the above point.
    8. Communicate respectfully: We encourage lively conversations in this group, but please always be kind and respectful in your communications. We will not tolerate gossip, bullying, harassment, personal attacks or discrimination in this space.
    9. Consider your language: We do not use gendered language in the group that is non-inclusive to all people. Therefore we never say “Hi ladies/women/girls/guys” but rather choose gender-neutral language in all contexts such as “Hi everyone/mentors/folks/amazing people.”
    10. Trust and confidentiality: Know that anything shared in this space is bounded by a code of confidentiality and privacy. By choosing to join this group, you choose to keep the conversations in this space signed and sealed, unless advised otherwise.
    11. Behave ethically: Do not borrow, copy or steal other people’s intellectual property.
    12. Personal leadership and responsibility: Information, opinions and advice shared in our shared learning spaces should not be considered as personalised advice for you and your business. Always seek professional advice on specific, individual issues and situations as required. You are fully responsible for your own decisions, actions and wellbeing.
    13. Connect and collaborate while respecting the privacy of members: Enjoy this opportunity to connect and collaborate with each other – but always be mindful of the privacy of members. Don’t spam or private message members – or add them to your own groups or newsletters – without their permission.
    1. Your financial commitment

    5.1 All prices are displayed in Australian Dollars and are exclusive of GST which only applies to Australian residents. GST will be added to the fees automatically during the enrolment process for Australian trainees.

    5.2 In order to secure your commitment in the Youth Mentor Training we require full payment or the commencement of a payment plan. If you select a payment plan, the first instalment will be charged immediately, and the next payment will commence at the same day and time on the following week or month (depending on your selected payment plan) until you have paid in full. Your payment plan, and your commitment to the Youth Mentor Training, will commence even if you have enrolled a few months ahead of the training commencing.  

    5.3 While we provide all of the course materials, Trainees are responsible for the costs associated with participating in the live calls (free via Zoom app but you are responsible for having internet access and a device to join with or you may join at the cost of a local call if you choose to dial in via your phone) and in accessing the materials via our membership portal,  (your internet access costs). Any optional in-person training days or retreats are at an additional cost. 

    1. Withdrawal or Cancellation or Transferring your enrolment

    6.1. We conduct our services in accordance with, and you have the rights as provided by, the Australian Consumer Law (“the law”). Under the law, we are not required to provide a refund for a change of mind.

    6.2 Cooling off Period

    Despite our rights by law, we offer a cooling period of 48hrs after enrolment. If you notify us during this period, you will receive a full refund of any fees paid, minus a $200 administration fee. 

    6.3 Withdrawal Period before Module 1 has been released

    Despite our rights by law, we will provide a partial refund for withdrawal from the Youth Mentor Training if your circumstances change and you’d like to withdraw before the training begins. You must notify us at least two weeks prior to Module 1 being released to qualify for this. 

    Partial Refund: If you notify us via email (info@shinefromwithin.com.au) of your intention to withdraw at least two weeks prior to Module 1 being released you will receive a refund of funds paid, or a release of the obligation to continue to pay, less the amount of AUD$500.00 administration fee. If you have not yet paid AUD$500.00 you will still be obligated to pay out your payment plan up until this amount. We provide lifetime access to the training so if you know you’d like to complete the training at some stage but circumstances prevent you from having time to complete it now, we’ll simply transfer you to a future course. See point 6.7 below.

    6.4 Withdrawal Period once the training has begun

    Despite our rights by law, we will provide a partial refund for withdrawal from the Youth Mentor Training when we receive notification prior to the end of Module 2. 

    Partial Refund: If you notify us via email (info@shinefromwithin.com.au) of your intention to withdraw prior to the end of Module 2 you will receive a refund of funds paid, or a release of the obligation to continue to pay, less the amount of AUD$1000.00 which will be retained by us to cover of the cost of the services already provided to you. If you have not yet paid AUD$1000.00 you will still be obligated to pay out your payment plan up until this amount. 

    The Partial Refund is conditional upon:

    • you having fully participated in the Youth Mentor Training up until the date of your withdrawal, including full completion and submission of all of your required worksheets, completed quizzes and attendance on live calls.

    Once we receive the above from you, we will process your partial refund via Stripe back into the account with which you made your payments, within ten business days. Stripe is the gateway through which we accept payments and provide all refunds. 

    6.5 Late Withdrawal

    If you withdraw from the Youth Mentor Training after the completion of Module 2, you will have forfeited your course fees and must pay all fees if any are still owing for the entire course. 

    6.6 You acknowledge that if necessary, Shine From Within will engage the services of a Debt Collection Agency to attain any owed fees from your course tuition that are outstanding and that if this is required you will be liable for the agency fees charged to do this. 

    6.7 Transferring 

    If something arises and you find you don’t have time to keep up with the training, that’s absolutely fine. We provide ‘lifetime access’ so you’re welcome to join in on any future rounds at no additional cost. In an instance where you’d like to stop receiving the training emails for now and would prefer to receive them in a future intake, you can let us know and we can simply add you to the next round. You will still have access to the training that you’ve enrolled in though and will forfeit the ability to request a partial refund prior to Module 2 in any future round that you participate in.  Your payments cannot be deferred and they will continue to be paid on your current instalment plan. 

    1. Certification

    When you graduate from the Youth Mentor Training, you can call yourself a Shine from Within youth mentor. If you do not wish to do anything further than that, you do not have to. 

    To become a Shine From Within Certified Youth Mentor, you need to: 

    1. Successfully complete full payment of course fees for the Youth Mentor Training. 
    2. Complete every training module of the Youth Mentor Training. You can use the Progress Checklist in the Members’ Portal to keep track.
    3. Pass the quiz in each module of the Youth Mentor Training.
    4. Complete and submit the workbook/worksheets requested of you for each module of the Youth Mentor Training (via the Members’ Portal).
    5. Attend at least 2 of the 10 live calls.
    6. Create and deliver a 1 hour workshop over Zoom in our Online Academy, with the support of our team (or produce evidence of an approved equivalent).
    7. Complete a 30 minute chat with our team at the end of the training.
    8. Complete and submit the Youth Mentor Training Certification Application form.

    Once certified, you will receive: 

    1. A Certified Youth Mentor badge for your website and marketing material
    2. A certificate including the hours of training completed
    3. A professional profile on the Shine From Within directory 
    4. Paid opportunities to deliver classes in our Online Academy 

    There is a six month time limit in which to complete your certification, from the date the course finishes (after the Bonuses have been released) should you choose to become certified. Additional time may be provided on a case-by-case basis. 

    1. Warranties and Indemnities

    8.1 We do not warrant that the Website or Facebook group or Zoom calls will be uninterrupted or error free or that the Site, its content or the server are free of viruses or other harmful components. Shine From Within maintains current anti-virus software, however to the extent provided by law, we do not guarantee against third party interference or that the Website or its content will be compatible with third party software or hardware. Shine From Within is not liable for any default due to an act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond our reasonable control.

    8.2 You agree to indemnify Shine From Within, its partners, licensors, affiliates, contractors, officers, employees and agents for any claim arising directly or indirectly from your acts and omissions in using the Site and Facebook group pursuant to the terms of the Agreement.

    8.3 You acknowledge that while you will be receiving training as a youth mentor and the building of a youth mentor business, you will not hold Shine From Within responsible for anything related to your personal business success or otherwise including your income and client attraction, including if you are profiled on the Shine From Within website. 

    1. Intellectual Property

    Shine From Within retains the right to all intellectual property (whether registered or not) that is created by us and you agree not to disclose, sell, share or deal with our materials in any way other than for your strict private use. This includes being prohibited to use anything in our training to train volunteers or other mentors in your business. 

    1. Additional parties enrolling 

    Shine From Within allows for one additional person within your business (or a partner with whom you will start the business with) to join the Youth Mentor Training at the cost of one enrolment. This must be discussed in advance and the additional person will need to also fill in a form and agree to these terms and conditions. The additional person will be provided with their own login. At no time can your personal login details be shared to other parties. 

    1. Termination

    This agreement will terminate automatically at the completion of the Shine From Within Youth Mentor Training program. This agreement will be terminated without notice if you fail to pay any amounts owing by the due date. This agreement will be terminated if a refund is issued during the 30-Day Money Back Refund period. We reserve the right to terminate this agreement if a breach of the terms occurs and may take action with a collection agency if necessary to redeem monies owed. We also reserve the right to terminate this agreement in the unfortunate event that we become unable to provide the services requested, in which case all monies paid for work not undertaken will be refunded. 

    If your Traineeship is terminated you will no longer have access to the Site or the Facebook group/s. The restrictions imposed on you with respect to the material provided to you, payment obligations, and the disclaimers and limitations of liabilities contained in these terms and conditions will survive termination.

    1. Governing Law

    This agreement is governed by the laws of Queensland and Australia.

    1. Queries and Concerns 

    If you have any queries or concerns relating to Shine From Within and the Youth Mentor Training, you are welcome to contact info@shinefromwithin.com.au ASAP detailing your concerns and how you believe it can be swiftly resolved. We are a supportive and caring business who will liaise with you in a professional manner and we ask you to do the same for us too.