FAQs

You can read the terms and conditions of enrolment, which you agreed to when you filled in your booking form, here.

Please read the terms and conditions of enrolment and proceed from those instructions.

Go to the ‘Customer Centre’. There you’ll be able to change your username and/or password. This won’t update the email address we send your course work to though. If you need to change this, please email us – info@shinefromwithin.com.au and ask us to update this for you.

Go to the ‘Customer Centre’. There you’ll be able to see everything. If there’s something else you’d like to know that you can’t find in the Customer Centre, please email us – info@shinefromwithin.com.au

Yes. If you want certification for the training you will need to complete this checklist.

If you do not require the certification then you can treat this is a self-learning course so you will not be assessed on your work.  You will, however, need to submit all work if you ask for a refund to prove that you have attempted to complete the course as we know how powerful this course is if you do the work.  The refund period expires after 30 days (after Module 2).

You are encouraged to share your learnings in the Facebook group, ask questions on the coaching calls and are welcome to email youthmentors@shinefromwithin.com.au if you need any assistance or would like feedback.

No.   We’re aware that not everyone loves to be on WattsApp so any important information shared in the WattsApp groups is also shared via email.

BUT there is a lot of richness, support, connection, handy links from others and inspiration in  the Wattsapp groups so we strongly encourage you to set up an account to join us.  

Please email us ASAP at info@shinefromwithin.com.au to discuss this.  

Check out the schedule to see the dates and times of our coaching calls, as well as links for each one. You can download the PDF here.  Each call should go for approximately 90 minutes.  The coaching calls will be conducted via Zoom, which is a free app that you can download onto your computer, phone or tablet. It requires a fairly stable internet connection. If you are in an area without solid internet, there is a dial-in option which will cost you the cost of a local call.

You will receive an email with details on how to access the calls in advanced.  You can also pre-submit questions that you’d like answered by sending your questions to youthmentors@shinefromwithin.com.au

Check out the comprehensive Zoom help pages here. You can also email youthmentors@shinefromwithin.com.au for assistance and we will try to support you via email (though if you do this at the time of one of our calls then it’s unlikely you’ll get a response straight away so we recommend the Zoom help pages). 

This is a drip-fed course (unless you’ve purchased the short self-study option), which means that the modules are released each fortnight.  This way we can really dive into the content of each module before moving on to the next one.  You’ll automatically gain access to the next module on the appropriate date.  You can check out the schedule to see when each module is released.

No.  This course will provide you with the tools and knowledge to create your own wonderful programs.  A licensing program for people wanting to run Shine From Within programs, with all of our content, scripts, outlines, teacher tools, etc is in development and, at this stage, will be by invite-only to people who have completed this Youth Mentor Training and stand out. What we KNOW for sure though is that you can absolutely create your own content and that’s what we’re here to support you with in the Youth Mentor Training. 

We occasionally offer in-person retreats and events exclusively for youth mentors. These are not included in the cost of the Youth Mentor Training and may incur an additional fee. 

Please apply here: https://ymt.pages.ontraport.net/Affiliate and be sure to read through the terms and conditions so you understand fully how it all works. We recommend waiting until you have graduated before thinking about promoting and referring people to the training.